Support is only available if you have purchased the script from codecanyon.net. Every purchase will generate a unique purchase code that will be used to identify the buyer & his/her support period. Buyer without purchase code verification will not get support from the author.
The product comes with limited period support, if your support period is expired, you will need to purchase the support subscription.
Item support includes:
- Availability of the author to answer questions
- Answering technical questions about item’s features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
However, item support does not include:
- Customization services
- Installation services
If you are planning to customize the script yourself, then you should have the experience in the language on which the script is built. This script requires good experience of PHP framework Laravel & Advance Javascript framework Vue.js. This also requires good command in Node.js. If you customize the script in your deployment, author cannot go through your customization and checks for bugs. Support includes bug fixing, answering technical questions only in the fresh script downloaded from codecanyon.net. Also note that author will not be available for any kind of training/teaching code customization.
If you have any query, please raise a ticket at http://support.scriptmint.com
Please note that we live in +5:30GMT. Our support time is 11:00am IST to 7:00pm IST (Indian Standard Time) on all working days. We are not available for support on Saturday & Sunday.