Whenever you purchase any script from https://codecanyon.net, it comes with 6 month support. In general:
Item support includes:
- Availability of the author to answer questions
- Answering technical questions about item’s features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
However, item support does not include:
- Customization services
- Installation services
The script is well documented and documentation is available online at http://support.scriptmint.com. The installation guideline is also available in support portal.
The script comes with one time free installation on Live Server. if you wish to avail reinstallation services, you need to pay $30 in advance for every other installation service whether in live server or local server. The installation services will be carried out via Skype chat and buyers need to share their screen to install the system. In some cases, server credentials may be required to share with author which can be changed immediately after installation is done on buyer's server.
The script doesn't contain customization services. If you have knowledge of Laravel & Vue.js then you can customize the script yourself. However if not, you can hire any other developer or hire ScriptMint by filling request quote form available at https://scriptmint.com/request-quote. All the customization services will be charged $20 per hour which will be paid in advance via Paypal or Transferwise.com.
In case, you face any issue with the script, you can login into your admin panel, navigate to support page available in the header menu and submit the form with desired details. Please note, support is only available if you have purchased the application from https://codecanyon.net and entered valid access code during installation. If you have pirated version of script, you may not be eligible for support. Once you submit the support form, a ticket will be created at http://support.scriptmint.com portal and that will be further assisted by ScriptMint over there.
Also note that, if your support period is expired, you may not be able to receive support services from the author. In that case, you have to renew your support by visiting https://codecanyon.net